DIAGNOSTIC.readme file (June 07)

• Overview
• Installing Online Diagnostics
• Required and Recommended Patches
• Loading Patches
• Known Problems
• Removing Diagnostics
• Getting More Information

This DIAGNOSTICS.readme document covers the June 2007 release of the OE media for HP-UX 11i v1 (11.11).

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Overview

The Support Plus media and the OE media contain the following support tools:

• Support Tool Manager (STM) for Online Diagnostics
• EMS Hardware Monitors

Note: Starting with the HP-UX 11i v1 Sept 2005 release, the ODE (Offline Diagnostics) / LIFLOAD product is not included in the OE media. However, the product is available on the HP 9000 Offline Diagnostics CD for PA-RISC-based systems. The product is also available at the HP Software Depot for both PA-RISC and Itanium-based systems.

The support tools are all included in the OnlineDiag bundle This bundle is distributed in the following ways:

• OE Media
• Support Plus Media
• HP Software Depot website

The following command lists the various content levels of the depot:

swlist -l <level> -s/<mount_point>/DIAGNOSTICS/<os_release>

where <level> 
         = bundle       Bundle level listing
         = product      Product level listing
         = subproduct   Sub-product level listing
         = fileset      File set listing

      <mount_point>     Location where the CD file system is mounted.

      <os_release>      The OS contents of the depot.

         = B.11.00

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Installing Online Diagnostics

To install the Online Diagnostics software using the CLI, complete the following steps:

1. See the Prerequisites at:
   HP Software Depot website
2. Log in to the system as superuser.
3. Mount the CD to a location of your choice, as in the following example:
   # mount /dev/dsk/c1t2d0 /tmp/cdrom
4. Enter the following command at the HP-UX prompt to install the Online Diagnostics software and all the dependencies:
   # swinstall -x autoselect_dependencies=true -x enforce_dependencies=true -s /tmp/cdrom/DIAGNOSTICS/B.11.11 OnlineDiag
5. Enter the following command at the HP-UX prompt to unmount the CD:
   # umount /tmp/cdrom
6. Enter the following command at the HP-UX prompt to verify whether the Online Diagnostics software is installed properly:
   # swlist | grep OnlineDiag
   If the Online Diagnostics software is installed properly, OnlineDiag and the version number of the software are displayed in the output. If the Online Diagnostics software is not installed properly, you must repeat the installation procedure.

You must load STM after the operating system is installed. The EMS Hardware Monitors are installed automatically when STM is installed.

For the HP-UX 11i v1 June 2007 release, the following apply:

• Any future patches released after March 2007 must be loaded after the current version of Online Diagnostics.
• The new hardware resources in all active releases until March 2007 are supported.

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Required and Recommended Patches

Info tool causes High Priority Machine Checks (HPMCs) on K- and T-Class (HP-UX 11i v1 only)

K-Class and T-Class systems running HP-UX 11i v1 experience HPMCs or Data Page Faults if you run the STM Info tool to retrieve configuration information from HP-PB SE SCSI adapters (JAGad88317, JAGad97126).

The root cause is a problem in the HP-UX 11i v1 kernel, which is exposed when the Info tool is run as described above. To correct the problem and avoid potential HPMCs, load patch PHKL_25552 or its successor. This is a kernel patch and requires a system reboot.

STM only exposes this problem if the Info tool is run on HP-PB SE SCSI adapters. STM does not expose the problem if the Info tool is run on other I/O devices.

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Loading Patches

You can load the patches, if applicable, in one of the following ways:

Method 1:
Install the entire patch bundle.
Install the entire Hardware Enablement Bundle (HWE) or Quality Pack (QPK) patch bundle for your system.
Advantage: Simple and tested process
Disadvantage: The bundle can be many megabytes in size.

The patch bundles are distributed in the following ways:

• OE media
• Support Plus Media
• HP Software Depot website

Method 2:
Install the individual patches from the bundle.
Install only the required individual patches for your system from the patch bundle.
Advantage: Small number of patches
Disadvantage: Requires knowledge of commands

Method 3:
Install the individual patches from website.
You can also obtain the patches from the HP IT Resource Center (ITRC) at:
http://us.itrc.hp.com/
Note: You must reboot your system after loading a patch from this website.

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Known Problem

None

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Removing Diagnostics

To remove Online Diagnostics from your system, complete the following steps:

1. Log in to the system as superuser.
2. Enter the following command at the HP-UX command prompt:
   # swremove OnlineDiag
3. To verify whether the Online Diagnostics software is removed properly, enter the following command at the HP-UX prompt:
   # swlist | grep OnlineDiag
   If Online Diagnostics is removed properly, OnlineDiag and the version number of the Online Diagnostics software do not appear in the output. If the Online Diagnostics software is not removed properly, you must repeat the removal procedure.

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Getting More Information

You can obtain more information on Diagnostics (Support Tools) at the following locations:

•    Support Tools Manager (STM) release notes at:
     /usr/sbin/stm/Rel_NOTES.STM 
     EMS hardware monitors release notes at:
     /usr/sbin/stm/Rel_NOTES.HWE
  

• For the latest information on hardware support tools, such as STM and EMS Hardware Monitors, see the documentation on Online Diagnostics at:
  http://docs.hp.com/en/diag/
  This site provides manuals, tutorials, FAQs, user's guide, release notes, and other related documents.

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