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DIAGNOSTIC.readme file (Sept 05)

This DIAGNOSTICS.readme document covers the September 2005 release of Support Plus and OE media for HP-UX 11.11 (11i).

Overview

Support Plus and OE media contain a complete build of the following support tools:

Note: Starting with the HP-UX 11i v1 Sept 2005 release, the ODE (Offline Diagnostics) / LIFLOAD product is not included in the OE media. However, the product is available on the HP 9000 Offline Diagnostics CD for PA-RISC-based systems. The product is also available at the HP Software Depot for both PA-RISC and Itanium-based systems.

The support tools are all contained in a Software Depot (SD) bundle called "OnlineDiag". This bundle is distributed as follows:

The following command lists the various content levels of the depot:

swlist -l <level> -s 

/<mount_point>/DIAGNOSTICS/<os_release>

where <level> 
         = bundle       Bundle level listing
         = product      Product level listing
         = subproduct   Sub-product level listing
         = fileset      File set listing

      <mount_point>     Location where the CD file 

system
                        is mounted.

      <os_release>      The OS contents of the 

depot.
         = B.11.00

STM and ODE/LIFLOAD must be loaded after the HP-UX 11i operating system is installed. EMS Hardware Monitors are installed automatically when STM is installed on the system.

You can use Support Plus or OE Media in the following ways:

For this release, the following apply:

Required and Recommended Patches

None

Loading Patches

You can load the patches in one of the following ways:

Known Problems

CAUTION: Info tool causes High Priority Machine Checks (HPMCs) on K- and T-Class (HP-UX 11i only)

K-Class and T-Class systems running HP-UX 11i will experience HPMCs or Data Page Faults if you run the STM Info tool to retrieve configuration information from HP-PB SE SCSI adapters (JAGad88317, JAGad97126).

The root cause is a problem in the HP-UX 11i kernel, which is exposed when the Info tool is run as described above. To correct the problem and avoid potential HPMCs, load patch PHKL_25552 or its successor. This is a kernel patch and requires a system reboot.

STM only exposes this problem if the Info tool is run on HP-PB SE SCSI adapters. STM does not expose the problem if the Info tool is run on other I/O devices.

Problem: Clock problem causes EMS HW Monitors to go into NOT_READY state.

Symptoms:

The boot time recorded on the system is later than the current time. This can be determined by checking the system restart time in the /var/adm/syslog/syslog.log file against the output displayed by the "time" command.

Cause/Action:

The most likely cause of this problem is that the Extended Firmware Interface (EFI) time was incorrectly set or modified.

If the restart time is later than the current time, the EMS HW Monitors will go into a NOT_READY state, and will not start monitoring the system until the current time on the system corresponds with the recorded boot time. To determine if the monitors are in the NOT_READY state, complete the following steps:

  1. Run /etc/opt/resmon/lbin/monconfig.
  2. Choose the Check command.

    Each monitor will be listed, as in the following example, and the state will be NOT_READY:

            > /storage/events/disks/default ... NOT READY.
    This problem will occur on every reboot.

Workaround:

CAUTION: UPS monitor may need a patch

In some cases, the UPS monitor (dm_ups) will not function and will instead generate event 45 (formerly event 42) with the text:

Probable Cause / Recommended Action:
The monitor was unable to locate the fifo pipe that should
have been created by ups_mond. Therefore, information about
the ups cannot be sent to the monitor. You need version
(80.1.2.3) of ups_mond or greater. To update your system with
the correct version of ups_mond, install the following
patch:


HPUX 11.11      : PHCO_27828 (supercedes PHCO_24173,PHCO_23832)

To fix the problem, load the indicated patch or load the HWE patch bundle which contains this patch. For HP-UX 11i, the ups_mond patch PHCO_23832 is also distributed on the Sept 01 OE.

This problem will affect most systems with a UPS when the September 2001 diagnostics are installed. The only systems that are not affected will be those being updated from certain versions of the diagnostics (September 2000 through March 2001) and those which do not have patch PHCO_19040 (HP-UX 11.00) installed.

CAUTION: Compatibility problem with EMS-related products such as ServiceGuard and High Availability (HA) Monitors.

If you install the OnlineDiag bundle (Dec 99 or later) on a system running older versions of EMS-related products, these products may experience compatibility problems. Affected products include MC/ServiceGuard, ServiceGuard OPS Edition and High Availability Monitors. Critical problems occur with the following versions:

MC/ServiceGuard            A.10.10, A.11.01, A.11.03
ServiceGuard OPS Edition   A.11.02, A.11.03
Support Tools and the EMS Hardware Monitors are not affected. For complete information, see EMS Incompatibility Problem.

Removing Diagnostics

If you wish to remove Online Diagnostic after it has already been installed, type the following command:

swremove OnlineDiag

Getting More Information

You can get more information on Diagnostics (Support Tools) in the following ways:

  1. To view the release notes, type the following command after installing the operating system: 
    Support Tools Manager (STM): 
/usr/sbin/stm/Rel_NOTES.STM
     
EMS Hardware Monitors: 
/usr/sbin/stm/Rel_NOTES.HWE
  2. For the latest information on hardware support tools, such as STM and EMS Hardware Monitors, refer to the "Diagnostics" section of Hewlett-Packard's online documentation Website at: 
         http://docs.hp.com/en/diag/
    This site provides manuals, tutorials, FAQs, and other reference material. EMS Hardware Monitors User's Guide is available on the Web site. It is also available on the CD at /diagtemp/DIAGNOSTICS. The name of the file is EMS_USR.PDF. This document can be read using the Adobe Acrobat viewer that can be downloaded from the Adobe Web site.
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URL: http://docs.hp.com/hpux/onlinedocs/diag/st/str_0509.htm
Last updated: Mon Oct 03 09:05:36 PDT 2005