- Overview
- Required and Recommended Patches
- Loading Patches
- Known Install Problems
- Getting More Information
- EMS Hardware Monitors
This DIAGNOSTICS.readme document covers the June 2003 release of Support Plus for S800/S700 systems HP-UX 11i v-1.
CAUTION You must install certain patches before loading Online Diagnostics (Support Tools). See "Required and Recommended Patches" below. :
Support Plus contains a complete build of the following support tools:
- Support Tool Manager (STM) for online diagnostics
- ODE (offline diagnostics) / LIFLOAD
- EMS hardware monitors (HP-UX 11i)
- EMS Kernel resource monitors (HP-UX 11.x only)
- (Support Plus no longer contains File System Recovery. The 11.X releases have File System Recovery on the Core/Install Media. This is included in the HP-UX media kits.)
The support tools are all contained in a Software Depot (SD) bundle named "OnlineDiag". This bundle is distributed in two ways:
- Support Plus media
- HP Software Depot website
This is the generic command line for listing various content levels of the depot:
swlist -l <level> -s /<mount_point>/DIAGNOSTICS/<os_release> where <level> = bundle Bundle level listing = product Product level listing = subproduct Sub-product level listing = fileset File set listing <mount_point> Location where the CD file system is mounted. <os_release> The OS contents of the depot. = B.11.11
The following is an examples for the HWE0303 11.11 Support+ CD media:For the 11.11 media...
> swlist -l bundle -s /cdrom/DIAGNOSTICS/B.11.11 # Initializing... # Contacting target "hpdst4"... # # Target: hpdst4:/cdrom/DIAGNOSTICS/B.11.11 # OnlineDiag B.11.11.10.11 HPUX 11.11 Support Tools Bundle, Mar 2003 swlist -l product -s /cdrom/DIAGNOSTICS/B.11.11 # Initializing... # Contacting target "hpdst4"... # # Target: hpdst4:/cdrom/DIAGNOSTICS/B.11.11 # Contrib-Tools B.11.11.10.11 Contributed Tools EMS-Config A.03.20.01 EMS Config EMS-Core A.03.20.01 EMS Core Product EMS-KRMonitor A.11.11.04 EMS Kernel Resource Monitor LIF-LOAD B.11.11.10.11 HP LIF LOAD Tools PHSS_26947 1.0 EMS & HA Monitors (A.03.20.01) patch Sup-Tool-Mgr B.11.11.10.11 Support Tools Manager for HPUX systemsThe Support Tools Manager, ODE/LIFLOAD must be loaded after the Operating System is installed. The EMS Hardware Monitors are installed automatically when STM is installed.
Support Plus can be:
For this June 2003 release:
- Mounted and used to install online diagnostics and support tools via swinstall(1m).
- Booted to ISL and used to load and run offline diagnostics.
- All diagnostic defect repairs and enhancements as of June 1, 2003, are included. Any future patches dated after June must be loaded after Support Plus is loaded.
- Support for the new hardware in all active releases as of June 1, 2003.
- cc_translator has been enhanced to include PDC 35.5 keyword decoding.
Required and Recommended Patches
CAUTION: You must install certain patches before loading Online Diagnostics (Support Tools).
Load the required hardware enablement, and operating system defect patches BEFORE loading OnlineDiag. See the 'Support Plus User's Guide" for patch bundle information.
The patch bundles are distributed in the same way as the OnlineDiag bundle:
The procedure for using swinstall to load the patches is described in Chapter 5 of the "Support Plus: Diagnostics Users Manual."
- The Support Plus media
- The HP Software Depot website
Known Install Problems for OnlineDiag
None
You can get more information on Diagnostics (Support Tools) in the following ways:
EMS Hardware Monitors
- Once you install a specific stream (e.g., HP-UX 11.11), the Release Notes for that stream are available:
Support Tools Manager (STM): /usr/sbin/stm/Rel_NOTES.STM EMS hardware monitors: /usr/sbin/stm/Rel_NOTES.HWE Predictive Support: /opt/pred/bin/Rel_NOTES.PRED- For the latest information on hardware support tools, such as STM and EMS Hardware Monitors, refer to the "Diagnostics" section of Hewlett-Packard's online documentation Web site at:
http://docs.hp.com/hpux/diag/This site provides manuals, tutorials, FAQs, and other reference material. Two complete manuals ("Support Plus: Diagnostics User's Guide" and "EMS Hardware Monitors User's Guide") appear on the Web site and in the two following locations:- In the DIAGNOSTICS directory under your mount point for the CD-ROM (e.g., /diagtemp/DIAGNOSTICS ). The files are named DIAG_USR.PDF and EMS_USR.PDF and can be read with the Adobe Acrobat viewer which can be downloaded from the Adobe Web site.
Included on the Support Plus CD-ROM are the EMS Hardware Monitors which are an important tool for maintaining system availability. The EMS monitors allow you to monitor the operation of a wide variety of hardware products and be alerted immediately if any failure or other unusual event occurs. Hardware event monitoring is available to users running HP-UX 11.X (IPR February 1999 and later).
Hardware event monitoring provides a high level of protection against system hardware failure. By using hardware event monitoring, you can virtually eliminate undetected hardware failures that could interrupt system operation or cause data loss.
For complete information on installing and using EMS hardware event monitors, as well as a list of supported hardware, refer to the documents listed in "Getting More Information" earlier in this file.
The EMS Hardware Monitors are installed at the same time as the Support Tools Manager. Once the monitoring software is installed, monitoring is automatically enabled.
By default, messages regarding major warning, serious and critical events that occur on hardware being monitored will be:
All events will be stored in /var/opt/resmon/log/event.log.
- Written to /var/adm/syslog/syslog.log
- Sent to EMAIL address root
To configure, enable, or disable hardware event monitoring, run the monitoring request manager: /etc/opt/resmon/lbin/monconfig .