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 HP Integrity Virtual Machines Manager Version 4.0 Getting Started Guide > Appendix A  Error Messages and Troubleshooting

Utilization Meter Status/Error Information
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When a utilization meter visible on one of the VM Manager tabs is dimmed (rather than displaying a utilization value), a label indicates the probable cause. The following list describes the labels or status indicators:

  • No Comm. indicates that VM Manager is unable to communicate with the WBEM provider running on a virtual machine. Hover the cursor over the meter to display an exception error message identifying the problem.

    A common reason for the No Comm. label to be displayed is a problem with trusted certificates. For example, if trusted certificates are required (the Require trusted certificates check box was selected on the Set WBEM Credentials for Virtual Machines page) but the keystore on the host does not trust the certificate from the virtual machine, then the certificate is not in the keystore, has expired, did not match the virtual machine name, or is otherwise invalid. For information about trusted certificates, see “Trusted Certificates”.

    If the WBEM Provider is unresponsive, you might need to restart it.

  • No Data indicates one of the following:

    • Data is being collected, but it can take up to 10 minutes to display utilization data.

    • The virtual machine is not started, not booted, or cannot be contacted by the system on which VM Manager is running.

    • The VM Host has no WBEM credentials for collecting the data from the virtual machine. Normally, this is only seen for invalid or missing WBEM credentials for a Windows VM guest. See the discussion of the No Perm label.For more information about WBEM credentials, see “Setting Security Credentials”.

    For more information about problems displaying data (data is out of date, incomplete, or missing), see “Troubleshooting Virtual Machine Problems”.

  • No Perm. indicates that the VM Host lacks or has invalid WBEM credentials for collecting the data from the virtual machine.

  • Timed Out indicates that VM Manager attempted to retrieve utilization data but received no response from the WBEM Provider on the virtual machine because of one of the following situations:

    • The WBEM provider for the data is not running, is not installed, or is disabled on the virtual machine.

    • Network problems are preventing a timely response.

For more information about collecting and viewing utilization data, see “Collecting and Viewing Utilization Data”.



Error Messages
  		 


Troubleshooting Virtual Machine Problems  
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