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 HP Integrity Virtual Machines Manager Version 4.0 Getting Started Guide > Appendix A  Error Messages and Troubleshooting

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Error messages visible in VM Manager are returned primarily from the Integrity VM commands themselves. This section describes how to review such error messages as logged by Integrity VM and includes information about error messages that might be seen when attempting to access VM Manager. Other errors or problems are discussed in “Troubleshooting Virtual Machine Problems”.

Reviewing Error Messages

To review an error message that resulted from an Integrity VM command run by VM Manager in the past (and so is not currently viewable), you can select View->Integrity VM log for VM Host... or View->Integrity VM log for VM.... The former menu item displays events logged by Integrity VM that pertain to the VM Host and all its guests. The latter menu item displays events logged by Integrity VM that pertain to a specific virtual machine. For more information, see “Viewing Integrity VM Host and VM Logs”.

For more information about error messages related to Integrity VM, see the HP Integrity Virtual Machines Installation, Configuration, and Administration manual.

Errors Accessing VM Manager

Under certain circumstances, errors can occur when attempting to enter Integrity VM Manager from HP Virtualization Manager (VSE Management Software under HP SIM) or from the HP System Management Homepage. In those cases, a page titled “Access failure” is displayed with the name of the VM Host system and the reason for the failure to enter Integrity VM Manager. The following list describes the access failure messages that you might receive:

  • The user is not authorized to monitor the VM host in HP Systems Insight Manager. Authority to monitor the VM host is required to use Integrity Virtual Machines Manager from HP SIM for the VM host or for any VM hosted by it.

    To use VM Manager, an HP SIM user must have at least Monitor Tools authorization for the virtual machine host system. If a user has authority to manage an individual virtual machine but is not authorized within HP SIM to monitor the VM Host system that contains it, the error message appears when the user selects the VM Manager icon in the virtual machine's system box displayed by the Virtualization Manager Visualization tab. To return to Virtualization Manager, select All VSE Resources in the left-hand navigation pane of HP SIM (System and Event Collections->Systems->Shared->Systems by Type->All VSE Resources).

  • The VM host is not known to HP SIM. The VM host must be known to HP SIM to use Integrity Virtual Machines Manager for the VM host or for any VM hosted by it.

    It is possible that a virtual machine might be discovered by HP Systems Insight Manager while the containing VM Host has not yet been discovered. To use VM Manager, both the virtual machine and the containing VM Host must be discovered by HP SIM. This error message appears when you select a virtual machine link in the virtual machine system box displayed in Virtualization Manager before HP SIM has discovered the virtual machine's VM Host. To return to Virtualization Manager, select the All VSE Resources link in the left-hand navigation bar of HP SIM (System and Event Collections->Systems->Shared->Systems by Type->All VSE Resources).

  • The user is not authorized to use Integrity Virtual Machines Manager on this VM host.

    With HP SMH, VM Manager is configured by default to permit read-only access to HP SMH users with User-level privileges, and read-write access to HP SMH users with Operator-level and Administrator-level privileges. However, it is possible to reconfigure these permissions to deny all VM Manager access to User-level and Operator-level users. In this case, these users can log into HP SMH, but they are denied access to VM Manager. To return to the SMH Homepage, select Home in the top navigation link.

    With VSE Management Software under HP SIM, users need VSE All Tools authorization to view all VM Manager screens and perform all VM Manager menu actions.

If other messages are displayed on an Access failure page, contact your HP Technical Support Representative for further assistance.



Appendix A  Error Messages and Troubleshooting
  		 


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