HP Instant Support Enterprise Edition (ISEE) is a secure remote
support platform for business servers and storage devices. The HP
ISEE client software is installed on each supported device covered
by an HP Support Agreement. ISEE Monitored Clients communicate directly
with the HP Support Center through the firewall and/or Web proxy
server to deliver hardware incident information to the HP support
center for reactive support. Additionally, system information is
collected and can be used for proactive support.
Summary
of Change |
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ISEE Client has been updated to version A.03.95.500.xx to
incorporate defect fixes. For details, refer to the ISEE Training
and Documentation Web site at http://www.hp.com/learn/isee.
Impact |
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There is no impact.
Compatibility |
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Before enabling or configuring Instant Support Enterprise
Edition, verify that you have collected the necessary information
and met all of the requirements outlined in Chapter One and Appendix
A of the HP Instant Support Enterprise Edition Client
Installation and Upgrade Guide, available at http://www.hp.com/learn/isee. Please note that HP Instant Support Enterprise Edition
is only supported on servers, not HP-UX workstations.
Enabling
ISEE. ISEE is installed in a disabled state. To enable the client
complete the following steps:
In the file
/etc/rc.config.d/hpservices.conf change the value of START_TUNER from 0 to 1.
In the file /etc/rc.config.d/rstemsListener change the value of RST_LISTENER from 0 to 1.
Execute /sbin/init.d/hpservices start.
Execute /sbin/init.d/rstemsListener start.
Configuring
ISEE . The ISEE configuration process is documented in the section
titled “Configuring ISEE after an Individual Installation” in
the HP Instant Support Enterprise Edition Client Installation
and Upgrade Guide. Additional information about ISEE
and HP-UX servers can be found in Appendix A.
Performance |
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There are no known performance issues.
Obsolescence |
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Not applicable.
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