Hewlett-Packard Instant Support Enterprise Edition (ISEE) is
a secure remote support platform for business servers and storage
devices. The HP ISEE client software is installed on each supported
device covered by an HP Support Agreement. ISEE Monitored Clients
communicate directly with the HP Support Center through the firewall
and/or Web proxy server to deliver hardware incident information to
the HP support center for reactive support. Additionally, system information
is collected and can be used for proactive support.
Summary of Change |
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ISEE has been updated to version A.03.95.510.42.07 to incorporate
defect fixes.
Impact |
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There is no impact.
Compatibility |
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Before enabling or configuring Instant Support Enterprise Edition,
verify that you have collected the necessary information and met all
of the requirements outlined in Chapter One and Appendix A of the HP Instant Support Enterprise Edition Client Installation and Upgrade
Guide, available at http://www.hp.com/learn/isee. Please note that HP Instant
Support Enterprise Edition is only supported on servers, not HP-UX
workstations.
Enabling ISEE
ISEE is installed in a disabled state. To enable the client
complete the following steps:
In the file /etc/rc.config.d/hpservices.conf change the value of START_TUNER from 0 to
1.
In the file /etc/rc.config.d/rstemsListener change the value of RST_LISTENER from 0 to
1.
Execute /sbin/init.d/hpservices start
Execute /sbin/init.d/rstemsListener start
Configuring ISEE
The ISEE configuration process is documented in the section
titled “Configuring ISEE after an Individual Installation” in the HP Instant Support Enterprise Edition Client Installation
and Upgrade Guide. Additional information about ISEE and
HP-UX servers can be found in Appendix A.
Performance |
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There is no known performance improvement. Likewise, there is
no known degradation in performance.
Obsolescence |
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Not applicable.
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