Hewlett-Packard Instant Support Enterprise Edition (ISEE) is
a secure remote support platform for business servers and storage
devices. The HP ISEE client software is installed on each supported
device covered by an HP Support Agreement. ISEE Monitored Clients
communicate directly with the HP Support Center through the firewall
and/or Web proxy server to deliver hardware incident information to
the HP support center for reactive support. Additionally, system information
is collected and can be used for proactive support.
Summary of Change |
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This new version (A.03.95.510.46.03) of ISEE Client has defect
fixes.
Impact |
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There is no impact.
Compatibility |
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Before enabling or configuring Instant Support Enterprise Edition,
verify that you have collected the necessary information and met all
of the requirements outlined in Chapter One and Appendix A of the HP Instant Support Enterprise Edition Client Installation and Upgrade
Guide. Please note that HP Instant Support Enterprise
Edition is only supported on servers, not HP-UX workstations.
Enabling ISEE . ISEE is installed in a disabled state. To enable the client
complete the following steps:
In the file /etc/rc.config.d/hpservices.conf change the value of START_TUNER from 0 to
1.
In the file /etc/rc.config.d/rstemsListener change the value of RST_LISTENER from 0 to
1.
Execute /sbin/init.d/hpservices start
4. Execute /sbin/init.d/rstemsListener start
Execute /sbin/init.d/runner start
Configuring ISEE. The ISEE configuration process is documented in the section
titled “Configuring ISEE after an Individual Installation” in the HP Instant Support Enterprise Edition Client Installation
and Upgrade Guide. Additional information about ISEE and
HP-UX servers can be found in Appendix A.
Performance |
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There is no performance improvement or degradation.
Obsolescence |
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Not applicable.
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