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PCI 100Base-T Network Adapter Installation and Service Guide: HP e3000 MPE/iX Computer Systems > Chapter 1 PCI 10/100Base-TX/3000 Quick Installation

Quick Troubleshooting Tips

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Problem:

Incomplete version information displayed when :NMMAINT,78 command is issued.

This indicates that the FOS software installation or update (must be running on MPE/iX 7.0 or later) has not completed successfully. Consult your HP software support representative.

Problem:

When an attempt is made to bring up the link (e.g., via a :NETCONTROL START command for a LAN using that link), it does not connect successfully. Connection failure messages are logged to the console or a :LINKCONTROL linkname;STATUS=L command shows the link as "DISCONNECTED".

This often suggests an incompatibility between the card's speed and duplex settings and the switch or hub settings. Make sure to review the settings for autonegotiation, speed and duplex in the link configuration data and make sure they are consistent with what the hub or switch expects and supports. Bring the LAN down (:NETCONTROL STOP or :DTCCNTRL option 4) and back up again, to cause software to read the new configuration. If you still cannot connect successfully, make sure all the cables are securely connected between the card and the hub/switch and that the card is properly seated. If that fails, consult your HP support representative.

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